This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.
We are committed to protecting your privacy
We may collect any or all of the information you provide us via automated means such as communications profiles and cookies. The personal information you give us depends on the type of service, support, or sale inquiry, and may include your name, address, telephone number, and email address, dates of service provided, types of service provided, payment history, manner of payment, amount of payments, date of payments, domain name or other payment information. The financial information will only be used to bill you for the products and services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. All sensitive information is collected on a secure server and data is transferred. When transferring personal information, a security icon will appear in your browser.
This information is used for billing and to provide service and support to our customers. We may also study this information to determine our customers’ needs and provide support for our customers. All reasonable precautions are taken to prevent unauthorized access to this information. Our precautionary measures may require you to provide additional forms of identity should you wish to obtain information about your account details. Hostraha may email its monthly newsletter to the primary contact email on file, but customers are able to opt-out of this newsletter at any time.
What Constitutes your Consent?
Where the processing of Personal Data is based on consent, we shall obtain the requisite consent at the time of collection of the Personal Data. In this regard, you consent to the processing of your Personal Data when you access our platforms or use our services, content, features, technologies, or functions offered on our website or other digital platforms. You can withdraw your consent at any time but such withdrawal will not affect the lawfulness of the processing of your data based on consent given before its withdrawal.
We use IP addresses to analyze trends, administer our site and servers, track access, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. It is possible that personal information about a customer may be included in the log files due to the normal functions of IP addresses and Web browsing.
We do not disclose any personal information obtained about you from this website to third parties. This does not apply to affiliates that provide services to you based on links provided within your CPanel access and control, wherein information will be shared to facilitate your use of additional amenities included with your hosting account.
We may use personal information to keep in contact with you and inform you of developments associated with our business. We may also disclose aggregate, anonymous data based on information collected from users to potential partners, our affiliates, and reputable third parties. We take all available measures to select affiliates and service providers that are ethical and provide similar privacy protection to their customers and the community. We do not make any representations about the practices and policies of these companies.
Security and Retention of your Personal Data
Your Personal Data is kept private and We make every effort to keep your Personal Data secure, including restricting access to your Personal Data with us on a need to know basis. We require our staff and any third parties who carry out any work on our behalf to comply with appropriate security standards to protect your Personal Data.
We take appropriate measures to ensure that your Personal Data is only processed for the minimum period necessary in line with the purposes set out in this policy notice or as required by applicable laws until a time it is no longer required or has no use. Once your Personal Data is no longer required, we destroy it in a safe and secure manner.
Hostraha collects Personal Data only for the purposes identified in this Policy and such information cannot be reused for another purpose that is incompatible with the original purpose.
You can exercise the following rights with respect to your Personal Data with Hostraha:
- request for and access your Personal Data collected and stored by Hostraha;
- withdraw consent at any time. For example, you can withdraw your consent to receipt of our marketing or promotional materials or unsubscribe to our newsletters;
- object to automated decision making;
- request rectification and modification of Personal Data kept by Hostraha;
- request for deletion of your Personal Data;
- be informed of and entitled to provide consent prior to the processing of Personal Data for purposes other than that for which the Personal Data was collected;
- request that Hostraha restricts the processing of your Personal Data; and
- request for information regarding any specific processing of your personal data.
If you wish to exercise any of these rights, you may contact our Data Protection Officer (DPO) using the contact details provided below.
If a customer’s personally identifiable information changes, or if a customer no longer desires our services, we will endeavour to provide a way to correct, update or remove that customer’s personal data in our records. In most cases, this can be achieved via our billing system at https://www.hostraha.co.ke/client. Otherwise, please contact us at [email protected]
Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials to enforce and comply with the law. We will disclose any information about Users upon valid request by government or law officials as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect your property and rights, or the property and rights of a third party, to protect the safety of the public or any person, or stop activity we consider illegal or unethical.
Changes to this Policy